At Sara Crave we understand that selecting the right style and size online can be a difficult choice. For this reason, we will happily provide a store credit for the purchase price on returned items, so you can choose a replacement item, or a full refund on online orders within 30 calendar days of purchase provided the tax invoice can be produced, the original labelling is intact and items are returned in unworn condition. In the interest of hygiene, we may refuse returns on swimwear where the hygiene label is no longer intact. For health considerations there are no exchanges on Sara Crave intimate apparel unless faulty. Sara Crave is not obliged to offer a refund, repair or exchange without the customer providing proof of purchase. No returns or exchanges on customised garments as noted below.
Enclose your receipt and merchandise to:
Sara Crave Online Return Orders
PO BOX 1108
MOUNT OMMANEY, QLD 4074
The purchase price is the amount you paid for the Product and does not include any delivery costs. If you wish to exchange a Product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.
Sara Crave reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by Sara Crave a replacement item will be shipped subject to stock availability or a credit note or a refund issued. A response for Faulty Claims will be received within 10 business days of the garments arrival at the Sara Crave Office. For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage to you.
Sara Crave will not be held responsible if there is a delay in delivery and customers will be responsible for the return shipping and handling charge. You need to send the original or a copy of the receipt with your returned order.
In the event that your product is lost in transit, Sara Crave will not be held liable and therefore recommends that you send all returns via Register Post.
In the case of credits we ask that you allow 10 business days from the day your return your package for your account to be credited.
Some garments within our range allow for personalisation and are made to custom design, including custom print designs. As these garments have been individually made to order, returns or exchanges will not be accepted unless in the event that Sara Crave determines that a product is faulty.