Potential Delivery Delays Due to COVID-19
We sincerely hope that you and all your loved ones are remaining safe and well during this pandemic.
Due to the current global situation impacting logistics and supply chains there may be some delays to ordinary delivery times to some locations both within Australia and internationally.
Updates on shipping provided via Australia Post can be found here.
Shipping from international destinations for our customised and ethical activewear range garments may also experience some delays, though we are working hard to ensure optimised delivery times through a range of service providers.
We are thankful for your support and understanding especially during these difficult times. Please stay safe, and care for those around you.
Free Shipping on all online orders to addresses within Australia. Using Australia Post regular post.
Charges for all other orders using Australia Post regular post, express post, or other courier services, as selected at checkout, to addresses within Australia will be calculated at checkout.
Free Shipping on all online orders over $150 to addresses outside of Australia. Using Australia Post regular post.
Charges for all other orders using Australia Post regular post, express post, or other courier services, as selected at checkout, to addresses outside Australia will be calculated at checkout.
Processing of Orders
We aim to process your order within 24 hours of it being placed. However Sara Crave only ships orders Monday to Friday, during office hours, and does not operate on public holidays.
*For customised and ethical activewear range garments production is completed upon processing of a customers order, with production time to make your custom ordered product being between 2 to 7 working days. This can vary depending on order volumes and customisations required, however over 50% of custom garments are shipped within 3 business days or fewer.
Once an order has left Sara Crave, it is in the care of Australia Post, or other courier services selected at checkout, and your local postal service. Sara Crave is not liable for any errors made by these services.
The estimated delivery time of orders within Australia to most major centers is 1-3 business days after shipment. Your orders are shipped using Australia Post regular post or Express Post service, or courier delivery, as selected at checkout.
To confirm shipping times with Australia Post based on your postcode visit, Australia Post.
*For customised and ethical activewear range garments these items are usually shipped from international destinations to Australia, and so international shipping delivery times will apply to these orders.
Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
For international orders, you may have the option to select Standard or Express delivery services. Standard Delivery is not available to all counties and this is outside of Sara Crave’s control. If Standard Delivery is not available to your country, you must select the Express Delivery shipping option. If Express Delivery service is selected at checkout, the Express Delivery charge will be quoted at checkout.
In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.
Standard Delivery uses Australia Post and overseas postal services. There is no tracking service available with this option. The estimated delivery time is 1-3 weeks after shipment.
Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.
Express Delivery (including Express Delivery - Flat Rate) uses Australia Post International Courier, or other courier service as selected at checkout, services for which delivery of packages may be traced. The estimated delivery time is 2-4 business days after shipment. Customers that have selected FedEx Express Shipping will receive a separate email from FedEx containing their tracking number. All FedEx parcels will be marked at full value as is legally required.
FedEx will try delivering for 3 consecutive business days. If unsuccessful, FedEx will notify us to help contact the customer for an alternative option such as redirection/return to sender. If we cannot contact the customer within 5 business day the package will be destroyed by FedEx. Sara Crave cannot be held accountable for any packages destroyed by FedEx.
Sara Crave recommends using Express Delivery so you are able to track the progress and location of your order. If you use the Standard Delivery service, we cannot be held liable for any lost items.
Please note, FedEx do not deliver to a PO BOX address. Please use a residential address, or work address where you will be available to sign for your parcel.