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Shipping

 

Australia

Free Shipping on all online orders  to addresses within Australia. Using Australia Post regular post.

Charges for all other orders using Australia Post regular post, express post, or other courier services, as selected at checkout, to addresses within Australia will be calculated at checkout.

International

Free Shipping on all online orders over $150 to addresses outside of Australia. Using Australia Post regular post. 

Charges for all other orders using Australia Post regular post, express post, or other courier services, as selected at checkout, to addresses outside Australia will be calculated at checkout.

Processing of Orders

We aim to process your order within 24 hours of it being placed.  However Sara Crave only ships orders Monday to Friday, during office hours, and does not operate on public holidays.

Once an order has left Sara Crave, it is in the care of Australia Post, or other courier services selected at checkout, and your local postal service. Sara Crave is not liable for any errors made by these services.

Australia

The estimated delivery time of orders within Australia to most major centers is 1-3 business days after shipment. Your orders are shipped using Australia Post regular post or Express Post service, or courier delivery, as selected at checkout. 

To confirm shipping times with Australia Post based on your postcode visit, Australia Post.

Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

International

For international orders, you may have the option to select Standard or Express delivery services. Standard Delivery is not available to all counties and this is outside of Sara Crave’s control. If Standard Delivery is not available to your country, you must select the Express Delivery shipping option.  If Express Delivery service is selected at checkout, the Express Delivery charge will be quoted at checkout.

In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.

Standard Delivery

Standard Delivery uses Australia Post and overseas postal services. There is no tracking service available with this option. The estimated delivery time is 1-3 weeks after shipment.

Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.

Express Delivery

Express Delivery uses Australia Post International Courier, or other courier service as selected at checkout, services for which delivery of packages may be traced. The estimated delivery time is 2-4 business days after shipment. Customers that have selected FedEx Express Shipping will receive a separate email from FedEx containing their tracking number. All FedEx parcels will be marked at full value as is legally required.

FedEx will try delivering for 3 consecutive business days. If unsuccessful, FedEx will notify us to help contact the customer for an alternative option such as redirection/return to sender. If we cannot contact the customer within 5 business day the package will be destroyed by FedEx. Sara Crave cannot be held accountable for any packages destroyed by FedEx.

Sara Crave recommends using Express Delivery so you are able to track the progress and location of your order. If you use the Standard Delivery service, we cannot be held liable for any lost items.

Please note, FedEx do not deliver to a PO BOX address. Please use a residential address, or work address where you will be available to sign for your parcel.