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Terms of Supply

When you purchase any Products from Sara Crave (ABN 44 122 259 732) using saracrave.com.au (Site), in addition to the Terms of Use, you agree to abide by the following Terms of Supply relating to the sale of our products (Terms of Supply).

ORDERS

Acceptance of Orders

You warrant that all information you supply to us at the time of placing an order for products that are offered for sale by us through the Site and in connection with an Order made using the Site, is true and correct.

By placing an Order you are offering to purchase a product on, and subject to the following Terms of Supply.

Your receipt of an order confirmation does not indicate our acceptance of your Order and it does not confirm our offer to sell. Sara Crave has the right to accept or decline your Order at any time after receipt of your Order. All Orders placed must obtain pre-approval with an acceptable method of payment of Sara Crave. We may require additional verifications or information before accepting any Order.

Sara Crave reserves the right to refuse any Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.

CURRENCY USED

On the web site the nominated currency used for all transactions is Australian Dollars (AUD$).

 All prices displayed will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).

 GST (Australian domestic Goods and Services Tax).

 All Australian domestic customers and deliveries sent to Australian delivery addresses will be subject to Australian GST.

 The rate of Australian GST is 10%.

 When Australian goods are exported (sent to a delivery address outside Australia) then the GST component of the price will be removed and the export price will be exclusive of GST.

PRICING

Sara Crave reserves the right to change prices without notice. 

ERRORS 

We may correct any errors which appear on the Web Site and reject any Orders which have been received in connection with such errors.

Sara Crave has the right to refuse or cancel any Orders placed for Products listed at the incorrect price.

Sara Crave’s right to refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Order is cancelled, Sara Crave will immediately issue a credit to your credit card account in the amount of the charge.

CHANGE OF ADDRESS

Sara Crave cannot be held responsible for an incorrect address being entered on your Order. If you complete your Order and then notice that the address details are incorrect, please contact Sara Crave immediately.

ACCEPTANCE OF GOODS

On receiving the order the customer is responsible for inspecting the goods for fault or damage. 

Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Sara Crave, as soon as possible. Please see Returns Policy for more information.

GIFT CARDS

Sara Crave may from time to time make Gift Cards available on the website.

Gift Cards are treated by Sara Crave as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices.  This means that Sara Crave Gift Cards are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts.  

Sara Crave Gift Cards are not considered as goods or services with a retail price and therefore:

They do not include GST;

They cannot be discounted and are not subject to any discounts.

DISCOUNT CODES

Account discount codes may be offered to account holders from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.

Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.

The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping or any applicable taxation such as GST, VAT or similar taxes imposed by government on the purchase of goods in certain countries including Australia.

PAYMENT

You must pay Sara Crave for the Products at the time of placing your order using the Site. Sara Crave accepts Paypal, Visa, MasterCard and AMEX. You must comply with the terms and conditions of these providers.

If you elect to pay by Paypal, Visa, MasterCard or AMEX, charging or debiting of your account or payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your order will not be recorded or processed.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to full fill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the order has been accepted.

Overseas Orders

You can use the currency converter in the shopping cart to get an estimate on what an order will cost you in your preferred currency, however this should be used as a guide only.

Sara Crave converts the total price of orders into other currencies as shown in the currency converter in the shopping cart. We will bill your credit or debit card account and the card company will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company, and Sara Crave provides no guarantee as to currency conversion rates.

Customs

Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

SECURITY

Your credit card details are not stored by the Site, they are passed securely through Net Registry’s online payment gateway. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database.

When placing an order, you undertake that you are an authorised user of the credit or debit cars used to place your order. If you are not the cardholder listed on the credit card, do not make a purchase using the Site. Sara Crave will report any instances of credit card fraud to the Australian Police and banking authorities.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

AUSTRALIAN CONSUMER LAW

In Australia, statutory consumer protection laws including the Competition and Consumer Act 2010 (Cth) give you rights which cannot be excluded, including consumer guarantees as to merchantability, fitness for purpose, supply by description, repairs, and title. The preceding terms of supply are subject to the rights you have under that legislation.

If Sara Crave is liable to you under the Competition and Consumer Act 2010 (Cth) or similar state legislation, to the extent to which Sara Crave is entitled to do so, Sara Crave limits its liability in respect of any claim under those provisions to: in the case of goods, at Sara Crave's option: the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired; and, in the case of services, at Sara Crave's option: the supplying of the services again; or the payment of the cost of having the services supplied again.